Exceptional client service is no longer an option, but an imperative for law firms that want to succeed and retain happy, loyal clients. It should be at the core of what firms do. It’s what clients, in a competitive legal services market, have come to expect and demand.
In this guide, you’ll discover a recurring theme: exceptional client service involves everyone at the firm: partners, associates, secretaries, paralegals, department leaders, the entire staff. It must be coached into everyone at the firm. Every touch point a client has with your firm should feel responsive, attentive, and connected.
Learn how to brainstorm, implement, test, and fine-tune conventional and innovative measures to give clients a great, no… a delightful experience. A delightful experience with your firm means happy clients, and happy clients remain loyal and refer you. And, since the vast majority of new business comes from existing clients, exceptional service serves as an effective business development strategy.
It’s not just the right thing to do, it also pays to keep your client happy.